In this section you will find a list of frequently asked questions and their answers. We hope that this page will shed light on our operations and relationship with our customers. If you have any additional questions please feel free to contact us.
What types of diamonds are available at Kashi Diamonds?
We sell all types of diamonds, both white and fancy color. All of our diamonds are 100% natural. Our company has been cutting diamonds for over 4 decades.
What countries do you deliver to?
We deliver diamonds to any location that international transport companies provide services to in accordance with insurance and security stipulations. We will be happy to answer your questions if in doubt whether specific countries fall into this category. In general, we ship regularly to clients in North America, Europe, and Asia.
How can I pay?
We accept payments through bank wire transfers, PayPal or credit card. For amounts over $20,000 usd, we usually accept only bank wires. If you would like to pay via PayPal or Credit Card for purchases over $20,000usd, a fee of between 2%-4% will be charged. Please contact us for more details.
If I did not find a diamond in your inventory, what can I do?
You can contact us for a diamond search on specific diamonds that are not found on our online stock list. To submit us a request, we suggest you download our mobile application or use our website.
How can I submit a request for a diamond that is not in your inventory?
You can submit us a custom diamond request easily and efficiently by using our iPhone mobile app Live Demand System (prefered), by filling out this form on our website, or by sending an email to email@example.com.
What is your return policy?
We allow up to 14 days to return any diamonds that were purchased from us, without any customer explanation for the reason of the cancellation of the sale. The customer is liable for the shipping and handling charges, as well as any costs involved for the verification of the authenticity of the returned diamond against the sold item. The item must be returned in its original condition, unworn, and undamaged.
Do you collect purchase taxes for your products?
We do not collect purchase taxes. The client may be liable to tax payments in his own country. We highly recommend that you contact the tax authorities in your country before making a purchase.
Can I purchase jewelry at Moti Kashi Diamonds?
Yes, you can make an order to purchase jewelry set with diamonds from our company. You can find finished Jewelry at www.kashijewelry.com.
We also accept special and custom orders. Please send us details of what you would like to create with sample images and/or sketches. We have Jewelry manufacturing facilities in Thailand, as well as small workshops in New York and Israel. Therefore, we will be more than happy to accommodate your request. Find out more information on our Custom Orders page.
What guarantees do you offer at the time of a purchase?
We guarantee 100% natural diamonds, including natural white and Fancy Colored diamonds, certified by a reputable Gemological Laboratory.
We also guarantee 100% conflict free diamonds. If you are not fully satisfied we offer a 30 Day Money back Guarantee, No questions asked!
Do you have any questions about our buyer FAQ? Contact our experts at Kashi Diamonds for answers to all of your questions.